Normally, I’m not the kind to ask for help in a store. (I think it has something to do with Walmart.) But the girl who greeted me at the door looked so friendly that when she asked if she could help, I asked her where to find colored copy paper. Completely genuine, she pointed me in the right direction -again, HUGE store sign that I missed. Must learn to read signs.
When I returned to the counter, the girl looked at me and said, “Are you all set?” So I said yes and set my stuff down thinking she was going to check me out. She paused and looked at an older woman standing next to her.
Now the fun begins. As always, I am choosing a dialogue format.
Woman: (whispering, but still loud enough for me to hear) Scan in her items.
The girl did.
Woman:Tell her the total.
Girl: That will be $11.08.
I gave her my card and was about to tell her it would be debit when-
Women:Ask her if it’s debit or credit.
Girl:Is this debit or credit?
Me: Debit.
Woman: Okay, now when it’s debit, you don’t ask them to sign. Now ask her to swipe her card- oh. It looks like she already did.
(I didn’t realize that I should have been approaching this more as a role play)
Okay then, now you hit the key.
The girl hit the key.
Woman: Now ask her to enter her pin number.
Girl: Please enter your pin number.
If you’re tired of reading it, BELIEVE ME, I felt terrible for the poor girl and I was ready to leave.
So as the woman continued to walk the girl through e v e r y step of the check out process, I was ready to be finished. But the check out went on. Finally, it was time for me to get the bag and go.
Woman: Okay, now put the items in the bag.
The girl did, but the way the paper was sitting in the bag, the plastic was already starting to tear. The girl panicked a little-
Girl: Hmm. Is the bag too big?
Me: Oh, that’s okay, I can take it-
Woman: Well, you can straighten the paper in the bag.
The girl didn’t do anything.
Woman: Here- I’ll show you.
Me: (thinking- end it! end it!) You know, I don’t really need the bag, I can just take it by itself.
Woman:Oh, you don’t want the bag?
Me:No, I really don’t need it. (JUST end it.)
Woman: Okay then. (to girl) Now, when they say they don’t want a bag…
At this point, I was mentally crying. The poor girl seemed really sweet and not talked down to at all as the woman showed her how to place stickers on paid items. And explained to her that these stickers shows someone had actually paid. Because otherwise- Yes, she actually said this- you wouldn’t know if someone was just walking out with something they hadn’t paid for.
As a teacher, I must say that I felt the whole thing could have been done with a lot more discretion.