Bonnie & Clyde
Oct 02 2005 – by Josh in Randoms
Hmm….we finally got caught. T-Mobile.
Our side of the story:
Last night, we were on speaker phone with customer service for an hour and twenty minutes. During which we tried to explain that we wanted to transfer Lauren’s phone line to Josh’s family plan. After much discussion of fees, cancellations, etc, we finally asked to speak to a supervisor. The supervisor got on the phone, seemed to be on board with what we were saying and agreed to waive the cancellation fee that would have been unfairly applied to our situation. He then “put us on hold” as he went to find someone to double check the situation with. We talk and laugh over how ridiculous the entire process had been and felt relieved that someone was finally on our side who could do something to help.
The supervisor got back on the line, asked several accusing question, said he felt “some things were being hidden,” accused us of “trying to scam T-Mobile” (for what? a continued contract? please? we’re sorry!), that he “heard the WHOLE CONVERSATION” (while we were ‘on hold’), that he could “HEAR US LAUGHING AND GIGGLING” and “WE DON’T TALK TO PEOPLE TRYING TO SCAM US,” and then hung up on us after scraping every last bit of dignity from the interaction. But don’t worry, he did wish us a “good evening” as his last remark, so that made us feel better.
Their side of the story:
They finally put a stop to one of many scams going on around the country, bilking T-Mobile for free phones, contracts, and unlimited use of their phone space which we did not pay for.
Or something. We actually have no idea what their side of the story is. All we know is that we are highly offended and a bit dumbfounded because despite what others may suspect, we actually don’t scam all that often.
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Hilarious!!!! T-mobile customer service—-not so hilarious. Hopefully, you will have the last laugh. But the Bonnie and Clyde poster—-hilarious!!!
Joanne
Great story, guys! Sorry about the frustration; I know that’s crazy. Any plans to switch providers over the issue? If you found the time, someone in T-Mobile would probably benefit from hearing about what their people are doing. Oh, well. Let us know.
Mrs. Teague, the language that you chose to use would make a sailor blush.
And Mr. Teague, In the future I would respect your opinions more if you left my mother out of our discussions.
Sincerely,
Mr. Richard A. Stratton III
T-Mobile Customer Relations Supervisor
[I took down my first post, because I think I might've been a little too harsh in siding with Dick Stratton.]
But still. Yikes, Josh. I talked to Mrs. Petrella yesterday at church and she told me how she was somewhat involved in this story as well. Just because you brought Lauren’s mom into this doesn’t mean you need to bring this customer service guy’s mom in as well. You gotta know that these poor guys know about Google Blogsearch by now.
Unbelievable. Stuff like that drives me crazy. But at least you got a great story out of it.